We're all here to help our colleagues in the shops do their job - delivering great service.
Upside-down management means that it is our job to support our colleagues in the shops in delivering great service. We focus on ensuring that we recruit great people with personality from whatever background. People with the right personality to deliver outstanding levels of customer service succeed in the Timpson Group. We spend a lot of time making sure that everyone in the business feels part of the family and enjoys working for our family-run business.
James Timpson
It's up to us to support our colleagues, helping them in every way to amaze our customers.
James Timpson
Chief Executive
James Timpson
As the business is run upside-down, my role is to help everyone do their job in a way they feel is right for them by giving them the support they need across the Group to get things done.
Fun fact: My first record was 99 Red Balloons by …
I'm responsible for driving growth and profitability for all areas of the Snappy Snaps Group and working locally with the area team that support our franchise partners helping them achieve greater profitability.
When I'm not working, I'm …
I head up a team of great colleagues who handle lease renewals, rent reviews and acquisitions for all our brands.
Fun Fact: The first record I bought was Twist and Shout by The Beatles.
Paul Churchill
Director of IT
Paul Churchill
My job is to keep the IT simple, cyber secure and fully supporting the business goals.
Claim to fame: I once appeared on the children’s TV show Grange Hill.
Neil Makinson
Online Director
Neil Makinson
I look after all the Timpson Group websites, apps and e-commerce activities.
Brent Sabey
Retail Director
Brent Sabey
I’m responsible for the day to day running of the Johnsons and Jeeves dry cleaning businesses. I help colleagues embrace our culture and nurture future superstars.
When not working I love spending time with my 4 grandchildren.
Andy Pringle
Head of Commercial Finance
Andy Pringle
My role is to support the Board with acquisitions and investment decisions. My team is also responsible for the Group’s treasury management and scrutinising profitability.
Fun Fact: I once missed 2 penalties in the same penalty shootout…
I help our dry cleaning shops run smoothly with a team of fantastic Engineers, and support the Area Teams with any problems that they have. Fun fact: I have a doctorate in the history of tropical medicine!
Lisa Kennedy
Regional Manager
Lisa Kennedy
I have worked the best 26 years for Max and love helping our area teams and colleagues. I started as a Summer Temp in Bootle branch and was a Manager within a year.
I managed various branches throughout the years, being a cluster Manager and…
I support the Board and Leadership teams to look at new opportunities and investment decisions. In addition, our team looks at business performance and provides ad hoc analysis.
Fun Fact: I am the Timpson Olympics hula-hooping champion!Read more
Brad Dempsey
Commercial Accountant
Brad Dempsey
Kevin Dore
Regional Director
Kevin Dore
I’m responsible in supporting 370 Timpson shops stretching over 8 area from Catterick Garrison down to Yeovil, Holyhead to Scarborough, I also oversee the Timpson Warehouse, Phone repairs and Timpson Photo. When I’m not working I have a keen …
I joined the business in 1988 working as a colleague in Bradford for Hemsworth’s Photo finishers before the Klick buyout in 1992.
I now support 5 Area managers covering North to Hexham down to the Southern shores of Brighton along with …
As the business is run upside-down, my role is to help everyone do their job in a way they feel is right for them by giving them the support they need across the Group to get things done.
Fun fact: My first record was 99 Red Balloons by Nena.
I'm responsible for driving growth and profitability for all areas of the Snappy Snaps Group and working locally with the area team that support our franchise partners helping them achieve greater profitability.
When I'm not working, I'm making things, chairs, art, and love a bit of upcycling.
My role is to support the Board with acquisitions and investment decisions. My team is also responsible for the Group’s treasury management and scrutinising profitability.
Fun Fact: I once missed 2 penalties in the same penalty shootout.
I have worked the best 26 years for Max and love helping our area teams and colleagues. I started as a Summer Temp in Bootle branch and was a Manager within a year.
I managed various branches throughout the years, being a cluster Manager and then Area Manager and most recently Regional Manager. My role is to support the area teams and looking for new ideas to help build max.
I am married to Ian and have 2 beautiful children Kelsey & Kyle
I love spending quality time with my family and making precious memories on our holidays
I work Hard & Play Hard
I support the Board and Leadership teams to look at new opportunities and investment decisions. In addition, our team looks at business performance and provides ad hoc analysis.
Fun Fact: I am the Timpson Olympics hula-hooping champion!
I’m responsible in supporting 370 Timpson shops stretching over 8 area from Catterick Garrison down to Yeovil, Holyhead to Scarborough, I also oversee the Timpson Warehouse, Phone repairs and Timpson Photo. When I’m not working I have a keen interest in cycling with my wife and two children, Brazilian jiu jitsu, films, music and gym.
When I’m not working I have a keen interest in mixed martial arts. 25 years ago I was a black belt in Shotokan and have just taken up Brazilian Jiu Jitsu.
I joined the business in 1988 working as a colleague in Bradford for Hemsworth’s Photo finishers before the Klick buyout in 1992.
I now support 5 Area managers covering North to Hexham down to the Southern shores of Brighton along with Alex Rawlinson & our nationwide team of Jura engineers.
I love a giggle, Beef & onion crisps & an odd glass of Rose.
