We're all here to help our colleagues in the shops do their job - delivering great service.
Upside-down management means that it is our job to support our colleagues in the shops in delivering great service. We focus on ensuring that we recruit great people with personality from whatever background. People with the right personality to deliver outstanding levels of customer service succeed in the Timpson Group. We spend a lot of time making sure that everyone in the business feels part of the family and enjoys working for our family-run business.
James Timpson
It's up to us to support our colleagues, helping them in every way to amaze our customers.
James Timpson
Chief Executive
James Timpson
As the business is run upside-down, my role is to help everyone do their job in a way they feel is right for them by giving them the support they need across the Group to get things done.
Fun fact: My first record was 99 Red Balloons by …
I help John and James look after and grow the cash whilst protecting and enhancing the unique Timpson culture.
Claim to fame: I had a good chat with Leonardo DiCaprio at the UK premiere of The Beach.
Gouy Hamilton-Fisher
Director Colleagues & Support
Gouy Hamilton-Fisher
I ensure all our colleagues at every level of the business are supported to give their best.
When I’m not working, I’m the official taxi driver and cash point for my dear wife and daughter.
Perry Watkins
Retail Director
Perry Watkins
I’m responsible for the day to day running of the Timpson business, including all the Timpson shops, Timpson Locksmiths and our amazing Excellence Centres.
Claim to fame: I hold 3 Guinness World Records for building unusual cars.
Sue Burden
Max Spielmann Retail Director
Sue Burden
My role is to help everyone be the best they can be, and to ensure the culture is continually nurtured in the Max business.
Claim to fame: I was airlifted from a cliff top on Anglesey in 2011. It could have been Prince William… but a very…
I'm responsible for driving growth and profitability for all areas of the Snappy Snaps Group and working locally with the area team that support our franchise partners helping them achieve greater profitability.
When I'm not working, I'm …
I head up a team of great colleagues who handle lease renewals, rent reviews and acquisitions for all our brands.
Fun Fact: The first record I bought was Twist and Shout by The Beatles.
Tony Sharpe
Retail Director, Barbershop
Tony Sharpe
Launching our fledgling Barbershop business in the convenience of Supermarkets.
Fun fact:- Was a ladies hairdresser when I left school before working for Timpson for 31 years looking after keys, mobile phones, Locksmiths and at one point …
I look after 8 teams in my region in the south of England. It’s my job to problem solve, create a great region to work in and clear the path to profit.
When I’m not working I love to be out and about on my motorcycle.
Brent Sabey
Retail Director
Brent Sabey
I’m responsible for the day to day running of the Johnsons and Jeeves dry cleaning businesses. I help colleagues embrace our culture and nurture future superstars.
When not working I love spending time with my 4 grandchildren.
Andy Pringle
Head of Commercial Finance
Andy Pringle
My role is to support the Board with acquisitions and investment decisions. My team is also responsible for the Group’s treasury management and scrutinising profitability.
Fun Fact: I once missed 2 penalties in the same penalty shootout…
I look after the St Helens Engraving Excellence Centre and Prison workshops and oversee 6 Area Managers in my region, covering Scotland and the north of England.
When I’m not working I’m doing DIY or helping my wife look after our first…
I help our dry cleaning shops run smoothly with a team of fantastic Engineers, and support the Area Teams with any problems that they have. Fun fact: I have a doctorate in the history of tropical medicine!
Lisa Kennedy
Regional Manager
Lisa Kennedy
I have worked the best 26 years for Max and love helping our area teams and colleagues. I started as a Summer Temp in Bootle branch and was a Manager within a year.
I managed various branches throughout the years, being a cluster Manager and…
I’m responsible in supporting 370 Timpson shops stretching over 8 area from Catterick Garrison down to Yeovil, Holyhead to Scarborough, I also oversee the Timpson Warehouse, Phone repairs and Timpson Photo. When I’m not working I have a keen …
Within B2B, our focus is around driving new business opportunities and growth of all services across the Timpson Group through our existing and new Business Partnerships. Keeping me busy outside of work are our 4 children and two German Shepherds…
Fun Fact: I love eating cheese and tomato sauce sandwiches.
Rachael Myers
Max Regional Manager
Rachael Myers
I joined the business in 1988 working as a colleague in Bradford for Hemsworth’s Photo finishers before the Klick buyout in 1992.
I now support 5 Area managers covering North to Hexham down to the Southern shores of Brighton along with …
As the business is run upside-down, my role is to help everyone do their job in a way they feel is right for them by giving them the support they need across the Group to get things done.
Fun fact: My first record was 99 Red Balloons by Nena.
I'm responsible for driving growth and profitability for all areas of the Snappy Snaps Group and working locally with the area team that support our franchise partners helping them achieve greater profitability.
When I'm not working, I'm making things, chairs, art, and love a bit of upcycling.
Launching our fledgling Barbershop business in the convenience of Supermarkets.
Fun fact:- Was a ladies hairdresser when I left school before working for Timpson for 31 years looking after keys, mobile phones, Locksmiths and at one point watch repairs, now gone full circle back to hair, all be it gents hair, despite not having any hair left myself.
My role is to support the Board with acquisitions and investment decisions. My team is also responsible for the Group’s treasury management and scrutinising profitability.
Fun Fact: I once missed 2 penalties in the same penalty shootout.
I look after the St Helens Engraving Excellence Centre and Prison workshops and oversee 6 Area Managers in my region, covering Scotland and the north of England.
When I’m not working I’m doing DIY or helping my wife look after our first grandson.
I have worked the best 26 years for Max and love helping our area teams and colleagues. I started as a Summer Temp in Bootle branch and was a Manager within a year.
I managed various branches throughout the years, being a cluster Manager and then Area Manager and most recently Regional Manager. My role is to support the area teams and looking for new ideas to help build max.
I am married to Ian and have 2 beautiful children Kelsey & Kyle
I love spending quality time with my family and making precious memories on our holidays
I work Hard & Play Hard
I’m responsible in supporting 370 Timpson shops stretching over 8 area from Catterick Garrison down to Yeovil, Holyhead to Scarborough, I also oversee the Timpson Warehouse, Phone repairs and Timpson Photo. When I’m not working I have a keen interest in cycling with my wife and two children, Brazilian jiu jitsu, films, music and gym.
When I’m not working I have a keen interest in mixed martial arts. 25 years ago I was a black belt in Shotokan and have just taken up Brazilian Jiu Jitsu.
Within B2B, our focus is around driving new business opportunities and growth of all services across the Timpson Group through our existing and new Business Partnerships. Keeping me busy outside of work are our 4 children and two German Shepherds! I’m a big Insanity Max Workout fan and also love Boxing where I let off some steam a couple of times a week!
I joined the business in 1988 working as a colleague in Bradford for Hemsworth’s Photo finishers before the Klick buyout in 1992.
I now support 5 Area managers covering North to Hexham down to the Southern shores of Brighton along with Alex Rawlinson & our nationwide team of Jura engineers.
I love a giggle, Beef & onion crisps & an odd glass of Rose.
