We're all here to help our colleagues in the shops do their job - delivering great service.
Upside-down management means that it is our job to support our colleagues in the shops in delivering great service. We focus on ensuring that we recruit great people with personality from whatever background. People with the right personality to deliver outstanding levels of customer service succeed in the Timpson Group. We spend a lot of time making sure that everyone in the business feels part of the family and enjoys working for our family-run business.
James Timpson
It's up to us to support our colleagues, helping them in every way to amaze our customers.
James Timpson
Chief Executive
James Timpson
As the business is run upside-down, my role is to help everyone do their job in a way they feel is right for them by giving them the support they need across the Group to get things done.
Fun fact: My first record was 99 Red Balloons by …
I help John and James look after and grow the cash whilst protecting and enhancing the unique Timpson culture.
Claim to fame: I had a good chat with Leonardo DiCaprio at the UK premiere of The Beach.
Gouy Hamilton-Fisher
Director Colleagues & Support
Gouy Hamilton-Fisher
I ensure all our colleagues at every level of the business are supported to give their best.
When I’m not working, I’m the official taxi driver and cash point for my dear wife and daughter.
Perry Watkins
Retail Director
Perry Watkins
I’m responsible for the day to day running of the Timpson business, including all the Timpson shops, Timpson Locksmiths and our amazing Excellence Centres.
Claim to fame: I hold 3 Guinness World Records for building unusual cars.
Sue Burden
Max Spielmann Retail Director
Sue Burden
My role is to help everyone be the best they can be, and to ensure the culture is continually nurtured in the Max business.
Claim to fame: I was airlifted from a cliff top on Anglesey in 2011. It could have been Prince William… but a very…
I'm responsible for driving growth and profitability for all areas of the Snappy Snaps Group and working locally with the team that support our franchise customers in helping them achieve greater profitability.
I look after 8 teams in my region in the south of England. It’s my job to problem solve, create a great region to work in and clear the path to profit.
When I’m not working I love to be out and about on my motorcycle.
Brent Sabey
Retail Director
Brent Sabey
I’m responsible for the day to day running of the Johnsons and Jeeves dry cleaning businesses. I help colleagues embrace our culture and nurture future superstars.
When not working I love spending time with my 4 grandchildren.
Anthony Horsfield
Director of Development
Anthony Horsfield
I oversee the Development team who provide a huge range of services for shop fit outs, branch maintenance, display and larger construction projects.
Claim to Fame: I once unexpectedly found myself back stage with the Happy Mondays.
Andy Pringle
Head of Commercial Finance
Andy Pringle
My role is to support the Board with acquisitions and investment decisions. My team is also responsible for the Group’s treasury management and scrutinising profitability.
Fun Fact: I once missed 2 penalties in the same penalty shootout…
I look after the St Helens Engraving Excellence Centre and Prison workshops and oversee 6 Area Managers in my region, covering Scotland and the north of England.
When I’m not working I’m doing DIY or helping my wife look after our first…
I’m responsible for the profitability of 300 Timpson shops stretching right across the central southern belt of England from Great Yarmouth on the east coast to Haverford West.
When I’m not working I have a keen interest in mixed …
As the business is run upside-down, my role is to help everyone do their job in a way they feel is right for them by giving them the support they need across the Group to get things done.
Fun fact: My first record was 99 Red Balloons by Nena.
I'm responsible for driving growth and profitability for all areas of the Snappy Snaps Group and working locally with the team that support our franchise customers in helping them achieve greater profitability.
When I'm not working, I'm 'walking' my bonkers dog Dougal in his pram because he is very old.
My role is to support the Board with acquisitions and investment decisions. My team is also responsible for the Group’s treasury management and scrutinising profitability.
Fun Fact: I once missed 2 penalties in the same penalty shootout.
I look after the St Helens Engraving Excellence Centre and Prison workshops and oversee 6 Area Managers in my region, covering Scotland and the north of England.
When I’m not working I’m doing DIY or helping my wife look after our first grandson.
I’m responsible for the profitability of 300 Timpson shops stretching right across the central southern belt of England from Great Yarmouth on the east coast to Haverford West.
When I’m not working I have a keen interest in mixed martial arts. 25 years ago I was a black belt in Shotokan and have just taken up Brazilian Jiu Jitsu.
