At Timpson we take the responsibility of looking after your personal data very seriously.

What this policy covers.

The Timpson Group website contains links to the websites of individual parts of the Timpson Group.  If you visit any of those websites please review the privacy policy on each site that you visit as it will differ from this policy. This Timpson Group website may also contain links to other sites which are outside of our control and not covered by this Privacy Policy.  The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

The Timpson Group website is operated by Timpson Ltd, a company registered in England and Wales (Company Registration Number 00675216) whose registered office is at Timpson House, Claverton Road, Wythenshawe, Manchester M23 9TT.

Timpson Group is registered as a data controller with the Information Commissioner’s Office (registration number Z5074849).

This policy explains how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy carefully as by accessing the website you confirm to have understood and agreed to this policy.

What personal information we collect about you.

We collect information about you when you:

  • visit the site.
  • contact us in any way.

Depending on how you use our services the types of information we collect may include:

  • Your name
  • Your email address
  • Your location
  • Your phone number(s)
  • Your IP address
  • Information about how you use the site – like which pages you visit
  • Correspondence between you and us

This is an indicative list only and other personal information may be collected from time to time.

How and why we use your personal data.

Collecting your personal information helps us to better understand what you need from us and to:

  • manage and improve the site.
  • personalise and provide our services to you.
  • reply to you about anything you contact us about.

Retention of your personal data.

Any personal information provided to us when you contact us will only be retained for long enough for us to provide you with customer support.

How we share personal data with other organisations.

We will never disclose your information to anyone outside Timpson Group except:

  • where we have your consent
  • where we are required or permitted to do so by law
  • to other companies who provide a service to us, our sub-contractors or partners who produce some of the items available for you to order.  All of these companies act strictly on our instructions
  • or to any successors in title to our business.

How we protect your personal data.

We ensure that the trust you place in us is reflected in the protection we provide when storing your data.  We have implemented appropriate administrative, technical and physical processes to safeguard your personal data.  We regularly review our processes to ensure they meet our high standards.

International transfers of your data.

Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken to protect your personal data.  In the case of information stored in the USA we ensure that our partners work within the EU-US Privacy Shield Framework.

How we use cookies and similar technologies.

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website.  Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.  We use cookies to improve the service that we provide to you. For example we use cookies:

  • to personalise your visit and to enable you to use some of the features of the site.
  • to improve the way in which the site works by allowing us to understand how you use the site.  These cookies collect mostly anonymous data that is aggregated across all visitors to the site.
    to deliver relevant online advertising to you. From time to time we may advertise our services on other organisations’ websites.  The cookies that we use to do this can collect information about your online behaviour including your IP address, which website you arrived at our site from and information about your purchase history or the content of your shopping basket.  You may then see adverts from us on other organisations’ websites.   These cookies are placed on our site by advertising networks with our permission.
  • to measure the effectiveness of the emails we send you and our online advertising.  For example we use cookies to tell us if you have opened emails that we have sent you or if you have seen a specific advert.

You can use your browser settings to manage cookies.  The ‘help’ menu of most browsers will tell you how to adjust your cookie preferences. However, if you decide to disable cookies used on Timpson you may find that the site does not operate as intended.

Your rights.

To obtain a copy of the information that we hold about you please write to: Data Compliance Manager, Colleague Support Department, Timpson Group PLC, Timpson House, Claverton Road, Wythenshawe, Manchester, M23 9TT or click here to contact us.

If any of the details we hold about you are incorrect please let us know and we will amend them.

Updates to this policy.

This policy replaces all previous versions and is correct as of 21st May 2018.  We reserve the right to change this policy at any time and will keep it up to date so please visit this page again to check for the latest version.

Contact us.

If you have any questions about how we collect, keep and use your personal data please click here to contact us.

Last updated: 21st May 2018