Behind the Scenes

Upside Down Management

Our ‘Upside Down Management’ style means that the people you meet run the business – everyone else is there to help them do their job.

Shop Colleagues

Shop colleagues get most of their support from their area team. We have 34 area teams covering Timpson, Max and Snappy Snaps – most teams consist of 7 experienced colleagues led by an area manager.

No Head Office

We don’t have a ‘Head Office’! Our central services are provided by the team at Timpson House in Wythenshawe.

Two Main Warehouses

We have two main warehouses. The Timpson Warehouse is close to Timpson House in Wythenshawe and the Max warehouse is on the Wirral.

Property Team

Our property team, which looks after our extensive property portfolio, is based in Gilmorton, Leicestershire.

Dry Cleaning

Most of our dry cleaning is done at 19 dry cleaning hubs around the country and the dry-cleaning shops are served by a dedicated team of 32 logistics managers.

Jura Team

Our Jura team services 250 stand-alone digital photo kiosks in Tesco stores across the country.

Key Department

Our specialist Key Technology Department at Wythenshawe provides a 7-day centre of excellence to help branch colleagues deal with the hundreds of key cutting enquiries they receive every day.

Watch Repairs

Specialist watch repairs are handled by our expertly-trained colleagues and horologists at watch workshops at Wolverhampton and Wythenshawe.

Shoe Repairs

Highly skilled and time-consuming shoe repairs are completed at our specialist shoe repair workshop in Thorn Cross prison run by experienced Timpson craftsmen.


A wide and diverse range of engraving jobs from name badges to house signs to distinctive memorial plaques are provided by our specialist engraving workshop and excellence centre at St. Helens.

Mobile Phone Tech Workshop

Our mobile phone tech workshop and phone screen recycling plant is located at our Wythenshawe site where experienced technicians tackle more complex mobile and tablet repairs.

Ice Workshop

The purpose-built ICE workshop on the Wirral provides a comprehensive range of photo gifts and photo restoration.